We Value Your Feedback: how you can help us improve legal services

At Thomas Flavell & Sons, we believe in continuously evolving to meet our clients' needs. To achieve this, understanding your experience with us is vital. We want to know how we can better serve you, streamline our processes, and deliver legal services that exceed your expectations. That’s why we’re reaching out to ask for a few minutes of your time. We've created a brief, 5 minute survey that allows you to share your thoughts on how we can enhance our services.

Your feedback will help us understand:
• What qualities you consider most important when selecting a law firm
• Which aspects of our service have had the greatest impact on your experience
• What additional support you expect from a legal team

These insights will help us improve our communication and the way we collaborate with clients, making sure that your needs are not only met but anticipated. Click here to access the survey, share your thoughts, and help shape the future of legal services at Thomas Flavell & Sons. Read on to find out how you could win a £50 M&S vouchers!

Your voice is at the centre of how we improve. Whether it's about your initial consultation, our responsiveness, or the way we handle legal matters, each comment helps us grow and refine our approach. We understand that legal services can be highly personalised and every client experience offers unique insights. With your feedback, we'll be able to tailor our services to meet those evolving expectations. 

And don't worry - your responses are completely confidential. We highly value your time and effort, and your input will directly contribute to improving the way we serve clients like you. As a thank you for taking the time to complete the survey, we will enter you into a draw to win a £50 M&S voucher. Simply email a copy of the final screen of the survey (example below) to lucy.worrall@thomasflavell.co.uk to be entered. Closing date for entries is Monday 26th January 2026. The winner will be selected at random from those who email the final screenshot to the above email address. 

Participating is simple and takes just a few minutes. Click here to access the survey, share your thoughts, and help shape the future of legal services at Thomas Flavell & Sons. Your feedback is invaluable to us, and we deeply appreciate your participation. Don't forget to email us the final screenshot to be in with a chance of winning a £50 M&S voucher! 

Thank you for your time and continued trust in our firm.