As a firm with over 200 years history, it is an honour to be awarded the Most Trusted Law Firm in the Midlands 2022 by SME News.
We recognise the importance of being a local and accessible law firm to better service the communities in which we operate. We strongly believe this approach has assisted us in becoming a well-trusted and reliable firm for existing and new clients. Our firm prides itself on being transparent on pricing, communicating in plain English, and delivering a first-class service.
The firm are working smarter by utilising the latest technology which enables us to deal with more work than ever before. In the last two months alone, the firm has opened over 600 new cases across various service areas. We are immensely proud of our client retention rate with 60% of this new work coming from existing clients.
Due to our long history, dedicated and loyal employees, clients feel at ease contacting Thomas Flavell & Sons knowing they will receive friendly, but professional support and advice. We have advised multiple generations of families, and will often act for children, grandchildren and great grandchildren of previous clients. For us, this is what is all about, being there for the clients and their families at a when time they need us most.
We are extremely appreciative of this award, Trust, we believe, is the fundamental requirement when instructing a Solicitor. We would like to thank all of our staff for their continued dedication and loyalty throughout the most challenging times, and the exemplary service they not only deliver each day, but continued to deliver during the COVID-19 pandemic.